Customer Service Policy

At Sam Edelman, we are committed to delivering exceptional customer service that matches the quality of our products. Our team is dedicated to addressing your needs promptly, professionally, and with a focus on your satisfaction. Below is our comprehensive customer service policy to ensure you have a smooth and enjoyable shopping experience.

1. Contact Channels & Response Time

We offer multiple convenient ways to reach our customer service team, and we strive to respond to all inquiries in a timely manner:
  • Email Support: Send your questions or concerns to service@samedelmanbestsale.com. We aim to reply within 24-48 business hours.
  • Order Tracking: For updates on your order status, you can track your package directly through our website using your order confirmation number.

2. Order Assistance

Our team is here to help with all aspects of your order, from placement to delivery:
  • Order Modifications/Cancellations: If you need to modify or cancel an order, please contact us as soon as possible. We can only process changes if your order has not yet been shipped. Once shipped, modifications or cancellations are no longer possible, but you may utilize our return policy.
  • Shipping Issues: In the event of delayed delivery, missing packages, or damaged items upon arrival, please contact us immediately. We will work with our shipping partners to resolve the issue promptly, including arranging for replacements or refunds as needed.

3. Return & Refund Support

We want you to love your Sam Edelman purchases. If you’re not completely satisfied, our return and refund process is designed to be hassle-free:
  • Eligibility: Items must be returned within 60 days of delivery, in their original unused condition, with all tags and packaging intact. Final sale items are not eligible for return or exchange.
  • Return Process: To initiate a return, please visit our website’s “Returns” page to generate a return authorization number and shipping label. Pack the item securely and ship it back using the provided label. Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method.

4. Product Inquiries

If you have questions about product details, sizing, materials, or availability, our customer service team is happy to assist. We provide accurate and detailed product information on our website, but we’re always available to offer additional guidance to help you make the right purchase.